Omilia: Conversational AI that really works
Twenty years ago, Dimitris Vassos and Pelias Ioannidis started Omilia in a garage, with little more than a passion to help businesses deliver better customer interactions. Today, Omilia has grown to be a leader in speech recognition and conversational AI technologies, and we’re helping the team to deliver on their rapidly expanding business opportunities.
Dimitris Vassos has always been passionate about human-machine interactions. After a childhood spent worrying his mother with home automation experiments, he moved to London to study speech processing, and worked for IBM’s IVR (interactive voice response) team.
“Everybody hated IVR, including me,” Dimitris says, “and I could see a great opportunity to improve how people can interact with machines. I mean, my mother is never in her life going to be able to deal with her bank by pushing buttons on a phone, and she’s representative of a lot of people.”
Omilia was born in 2002, when Dimitris left IBM to set up his own company with co-founder Pelias Ioannidis. Starting in Dimitris’ garage, Omilia was initially a solutions integrator, bringing together third-party software to create automated voice solutions for customers.