Ringover: From telephony to global business collaboration
With Web Real Time Communications technology (WebRTC) finally coming of age in 2014, Jean-Samuel Najnudel and Renaud Charvet knew it was the right time to develop and launch Ringover, a simple, intelligent, easy-to-use cloud-based contact centre and communications platform. In December 2020, we invested in Ringover, to support research and development, and help the team grow globally, so that more companies can maximise the value of their business communications.
Great customer experience is a huge differentiator for businesses today. More than 70% of consumers expect to receive personalised experiences and get frustrated when this doesn’t happen, while 60% of consumers are ready and willing to switch supplier in order to get that better experience.
But it can be a challenge for companies to meet this level of expectation with their communications. Larger organisations often have a complex web of customer-facing systems – telephony, contact centre applications, CRM, and more – which have built up over the years and rely on IT focus and budget to keep them integrated and usable. Meanwhile, many smaller companies still rely on highly manual processes and a surprising amount of cut and paste to manage their customer interactions.
“We created Ringover to help companies of all sizes to connect with prospects, customers, and each other, in a single easy-to-use solution,” says Jean-Samuel Najnudel, chairman and co-founder of Ringover. “We then get machines and AI to do the boring and time-consuming bits of the processes, so the people can focus on tasks that need their specific knowledge or add the most value to the business.”